RETURNS & EXCHANGES POLICY

At Inanna, every piece is a considered act of beauty. We stand behind the integrity of our curation and wish to ensure that your experience with us is nothing short of exceptional. Should a piece not resonate as anticipated, we are pleased to offer the following returns and exchanges framework.

I. RETURN ELIGIBILITY

We accept returns on full-price items within 14 days of the confirmed delivery date, subject to the following conditions:

• Items must be returned in their original, unworn condition — free of fragrance, cosmetic marks, or any sign of wear.

• All original packaging must be intact: dust bags, garment covers, branded boxes, authenticity cards, and any accompanying accessories.

• Items must not have been altered, tailored, or treated in any way.

• The original Inanna receipt or digital proof of purchase must accompany the return.

II. NON-RETURNABLE ITEMS

In alignment with luxury industry standards and hygiene protocols, the following categories are considered final sale and are not eligible for return or exchange:

• Fine jewellery and any items with personalisation or engraving.

• Beauty, fragrance, and wellness products once unsealed.

• Sale and promotional items marked as final sale at time of purchase.

• Special orders, pre-orders, and bespoke commissions.

III. EXCHANGE POLICY

We encourage exchanges as the preferred resolution, and we are delighted to facilitate a seamless transition to an alternative size, colour, or piece from our current collection. Please note that the exchange window of 21 days is intentionally extended beyond the 14-day return window, reflecting our preference to assist you in finding the right piece rather than process a refund.

• Exchanges are accepted within 21 days of the confirmed delivery date.

• Complimentary exchange shipping is provided on your first exchange per order.

• Subject to stock availability; where an exact item is unavailable, a Boutique Credit will be offered.

IV. RETURN SHIPPING

Inanna offers a white-glove return experience befitting the nature of our pieces:

• For items received in error, damaged, or with a verified quality concern: return shipping is fully covered by Inanna, with a dedicated courier collection arranged at your convenience.

• For change-of-mind returns: a flat return shipping fee of AED 50 will be deducted from your refund, reflecting the cost of secure, insured courier handling.

• All returns must use Inanna's designated courier service. Returns sent via independent shipping services will not be accepted.

To arrange a return or collection, please contact our Client Relations team at clientcare@inannareborn.com. Any personal data provided in connection with a return or exchange will be processed in accordance with our Privacy Policy, available on our website.

V. REFUND PROCESS

• Once your return is received and inspected, you will be notified within 3 business days.

• Approved refunds are processed within 7–10 business days to the original payment method.

• All refunds will be returned to the original payment method used at the time of purchase. Where the original payment method is no longer available or cannot be processed, Inanna will offer Boutique Credit to the value of the refund as an alternative. Inanna is unable to redirect refunds to a different card, bank account, or payment method.

• Original shipping charges are non-refundable unless the return is due to an Inanna error.

• Boutique Credit is available as an immediate alternative, with no processing delay. Boutique Credit is valid for twelve (12) months from the date of issue.

VI. DAMAGED OR INCORRECT ITEMS

We hold our craft to the highest standard. In the rare event that you receive a damaged, defective, or incorrect item, we ask that you notify us within 48 hours of delivery with photographic documentation. Inanna will arrange immediate collection and provide a full replacement or refund, including all shipping costs, at no inconvenience to you. Nothing in this clause limits any statutory rights you may have under applicable law with respect to defective or non-conforming goods.

AI-Generated Product Images. Please note that certain product images displayed on our Website may be AI-generated illustrative approximations of the physical product, as described in Section 2.4 of our Terms of Service. While we endeavour to ensure that such images are as faithful as possible to the relevant physical product, a discrepancy between an AI-generated image and the physical product received does not, of itself, constitute grounds for a return, exchange, or refund under this Policy. Your right to a return, exchange, or refund is engaged where a product materially differs from its written description. Nothing in this paragraph limits any mandatory statutory rights you may have under applicable law.

VII. INTERNATIONAL ORDERS

For international clients, return eligibility and timelines remain consistent with this policy. However, please note:

• Customs duties and import taxes paid upon delivery are non-refundable by Inanna.

• International return shipping fees may vary and will be communicated by our Client Relations team at the time of initiating a return.

VIII. STATUTORY CONSUMER RIGHTS

• Nothing in this Policy is intended to limit or exclude any mandatory rights that consumers may have under applicable law, including statutory rights in relation to defective, non-conforming, or misdescribed goods, or any other right that cannot be excluded or limited under applicable consumer protection legislation. Where any provision of this Policy conflicts with a consumer's mandatory statutory rights under applicable law, those statutory rights shall prevail to the extent of the conflict.

• If you are a consumer located in the European Union or the United Kingdom, you retain a statutory right of withdrawal from your purchase within 14 days of receipt of goods (the "Cooling-Off Period"), during which you may cancel your purchase without giving any reason. To exercise this right, you must notify Inanna in writing before the expiry of the Cooling-Off Period. Where you validly exercise your statutory right of withdrawal, Inanna will not apply any return shipping deduction to your refund. Please note that certain categories of goods are exempt from the right of withdrawal under applicable law, including sealed goods that are not suitable for return due to health protection or hygiene reasons and that have been unsealed after delivery. Nothing in this Policy limits or excludes any mandatory statutory rights you may have under the laws of the European Union, the United Kingdom, or any other applicable jurisdiction.

IX. PRIVACY AND DATA

• In processing your return or exchange, Inanna may collect and process personal data, including your contact details, order information, and any photographic documentation of goods submitted. All personal data is processed in accordance with Inanna's Privacy Policy, available on our website, and in compliance with applicable data protection laws, including UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and, where applicable, the EU General Data Protection Regulation (Regulation (EU) 2016/679) and the UK General Data Protection Regulation.

X. FORCE MAJEURE

• Inanna shall not be liable for any delay or failure to perform its obligations under this Policy — including processing returns, exchanges, or refunds — where such delay or failure arises from circumstances beyond Inanna's reasonable control, including but not limited to natural disasters, acts of governmental authority, pandemics, civil unrest, strikes, or courier and logistics disruptions. In such circumstances, Inanna will use reasonable endeavours to notify affected clients promptly and resume performance as soon as reasonably practicable.

XI. POLICY AMENDMENTS

• Inanna reserves the right to amend, update, or replace this Policy at any time. Any changes will take effect from the date of publication on our website. We encourage you to review this Policy periodically. Your continued use of Inanna's services following the publication of any amendments constitutes your acceptance of the revised Policy. This Policy was last reviewed in June 2026.

XII. GOVERNING LAW & DISPUTE RESOLUTION

• This Policy and any dispute or claim arising out of or in connection with it (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Emirate of Sharjah and the applicable federal laws of the United Arab Emirates. In the event of any dispute arising out of or in connection with this Policy, the parties shall first attempt to resolve the dispute amicably through good faith negotiations for a period of not less than thirty (30) days from the date on which one party notifies the other in writing of the dispute (a "Dispute Notice"). If the dispute is not resolved within such thirty (30)-day period (or such longer period as the parties may agree in writing), it shall be finally resolved by the competent courts of the Emirate of Sharjah, to whose exclusive jurisdiction the parties hereby irrevocably submit. Nothing in this clause shall limit Inanna's right to seek urgent injunctive or other interim relief before any court of competent jurisdiction.